PuppetConf 2012

At Puppet Labs we try to do work that directly improves the day-to-day lives of sysadmins. One of the most important ways we do this is with a team of designers connected deeply with our users and with our engineers. I'll talk about how and why we do that. I'll also talk about our existing products and the work and workflows they encourage and (sometimes) make too difficult. What are we proud of and want to continue? What do we n

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