Videos provided by Scottish Ruby Conf via their Vimeo Channel.
You don’t get upset or angry for no reason. Somebody says or does something, and your reaction is instinctive, immediate.
You feel angry.
You can’t control what other people say or do, but you can learn to control how you react when they do things that you don’t like.
Non-violent communication gives you a model to understand where your anger comes from, and a means to communicate with people in a way that is respectful, compassionate, and free of aggression. Even when you’re feeling angry.
In this age of Twitter dramas, it’s a tool I wish more people were aware of.