Velocity Conference 2013 Santa Clara, California

Videos provided by Velocity Conference via O'Reilly YouTube Channel

Operations professions are notoriously interrupt-driven. When an operations engineer is at the junior level, it is common for the majority of the work to be reactive and interruptive “firefighting”. As engineers move up the ladder to more senior positions, the work becomes a mix of proactive and reactive tasks. Operations professions tend to attract people who are by their nature more interrupt-driven or comfortable multitasking throughout the day. At the same time, Interruption Science shows us that that these situations are disruptive and reduce productivity and can have significant consequences. This tutorial is for engineers and their managers. Engineers will learn about the different ways interruptions can be managed to reduce stress while becoming more productive. Managers will learn about various tools and options they have to help their staff in coping with the onslaught of interrupts.

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