Operations professions are notoriously interrupt-driven. When an
operations engineer is at the junior level, it is common for the
majority of the work to be reactive and interruptive “firefighting”.
As engineers move up the ladder to more senior positions, the work
becomes a mix of proactive and reactive tasks. Operations professions
tend to attract people who are by their nature more interrupt-driven
or comfortable multitasking throughout the day. At the same time,
Interruption Science shows us that that these situations are
disruptive and reduce productivity and can have significant
This tutorial is for engineers and their managers. Engineers will
learn about the different ways interruptions can be managed to reduce
stress while becoming more productive. Managers will learn about
various tools and options they have to help their staff in coping with
the onslaught of interrupts.